Where Design Meets Operations: Steering the Train in Major Transit Projects with Lecia Stewart

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How do expertise, experience, and expectation combine to make a Master Builder? Lecia Stewart is the founder and principle of The Stewart Group, a consulting firm with a large portfolio of successful major projects. In this episode, she dives into hard-won insights gleaned from more than three decades leading projects from the building, corporate, and government sides of Canadian rail infrastructure. Lecia’s career success can be traced to her unique understanding of the intersection between design, utilization, operations, governance, and delivery.

Helping teams get unstuck by telling the truth and getting to the bottom of problems is Lecia’s bread and butter. She reflects on the difference between advising from outside an organization and trying to drive change from within, as well as how today’s major projects have become weighed down by fragmented accountability and excessive oversight.

Human and cultural dimensions impact the success of major projects as much or more than the technical expertise on the ground. Lecia discusses the importance of political champions, the role of single-purpose entities, and why organizational culture determines whether the tools in a project team’s toolkit will work. She shares her experience as a woman and non-engineer in technical, male-dominated environments. She makes a strong case for building transferable social (aka “soft”) skills that span industry and subject matter; this kind of expertise is proven time and again to bring infrastructure projects to completion and meet the ever-elusive goal of “on time and on budget.”

Key takeaways
  • The need for consultants with experience and confidence to tell truth to power;
  • Why infrastructure delivery has become more burdened by process, oversight, and diffused accountability;
  • How leadership can “clear away the shopping carts” so project teams can do the work they were appointed to do;
  • How political champions, single-purpose entities, and organizational culture shape project success;
  • The impacts of focusing too heavily on gender disparity in the workforce.
Quote

“I’m focused on breaking down those needless barriers of time and process that get in the way from us being able to execute on the commitments that we’re asked to do.” - Lecia Stewart

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Where Design Meets Operations: Steering the Train in Major Transit Projects with Lecia Stewart
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